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Troubleshooting|VirtualCast fails when using streaming software

As VirtualCast itself heavily uses GPU power, using another application that utilizes GPU simultaneously may cause VirtualCast to fail.

1. Change the encoding format of the stream from NVENC (GPU encode) to software encode

Change the encoding of the streaming software to software encode
(To be specific, don't use NVENC instead use x264)

2. Avoid running applications that use hardware acceleration simultaneously

When you are using Google Chrome, disable hardware acceleration in Google Chrome settings

3. Preserve enough memory. Set the virtual memory properly

It could be due to insufficient memory. We've seen a case where turning on Windows' virtual memory on and setting it properly solved the problem.

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en/tips/faq/trouble_clientdown.txt · Last modified: 2021/06/30 16:42 by t-daihisa

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